Support SOP

Our support standard: clear, compliant, and research-focused. Here's what to expect when you contact us.

1. How to Reach Us

Use the Contact page for any questions about the research hub, calculator, guides, or content on this site.

2. Hours

Support is monitored on business days. We aim to reply within 1 business day for general inquiries.

3. What to Include

• A clear description of your question or issue.
• The page or tool you're asking about (e.g., the calculator, a specific article).
• Screenshots if you're reporting a technical issue.

4. Escalation

If an issue isn't resolved at first contact, ask to escalate; a senior team member reviews and responds within 2 business days.

5. Research-Use Guidance

Support can help with content questions, calculator usage, and account issues. We do not provide dosing, administration, or human-use guidance — all content is for laboratory research and educational purposes only.

6. Purchasing Questions

Vina Peptides does not sell products. For purchasing, orders, shipping, or returns, please visit vinabiolabs.com.